This happens all the time, A costumer will call in claiming that the read carefully what the instructions say and either 1) they misinterpret it, or 2) they missed a segment.
I love the embarrassment they have in that moment. Almost makes me feel like a god.
We will get these calls fairly frequently.
There are a few reasons this never makes sense to me.
1) It would be a breach in security, any one could order a “preprogrammed remote.” And then open any ones door.
2) There are hundreds of thousands of garage door openers out there how it the name of God would we be able to keep track of all those configurations without having a fatal error somewhere, I see to many problems with that.
Remotes are like any other remote, it’s going to need to be programmed.
I get this call fairly frequently, either the costumer will call in with the part number (which is for a PART) and not the model number or they will just simple call in and give us a little information.
We trouble shoot, somethings are simple and familiar (Safety sensor reversal, single click and hum a logic board.) others could be a variety of different results (door only opens part way, Lights are consistently on).
I get this comment all the time, one I didn’t write the instructions, what you expect me to say. And 2 if you’re going to make a comment like this keep in consideration the people who write instructions cannot write it simple just any way. There are a few expectations that need to be met, one government standard, the higher ups, and our customers.
We cannot meet the needs of our customers at all times but we certainly try our best too. That’s why we have a call center in the first place.
In all honesty, I respect someone who has gone to college and came out successful. But you sound naive as hell when you tell me that a degree means something when you’re dealing with something you haven’t handled before. A degree means you studied in a subject, usually for one type of thing, sometimes people have multiple degrees, but it does not mean that you are all wise and knowledgeable wizard that has all of the answers. You called for help, we are here to help if anything your degree should have taught you how to read and define WORDS. So in the end you technically just called and said you were dumb enough to not understand what was in the instructions. (Not saying that everyone who went to college is dumb just these specific callers.)
Yet again, read the instructions not everything that is brand new is going to work just like your TV when you pull it out of the package.
This is just like asking if a PS3 controller is going to work with a Xbox 360, we make products that will work with competitors items on occasion, but those will be labeled as “Universal” and only to specific brands.
One of the biggest issues that come through to us is that the door is not opening all of the way. One very simple test tells us everything that we need. 1) Detach the door, 2) Manually open the door half way up (this will give away everything usually the sound of the person straining to open the door or a simple comment like “damn” or “this is heavy” will say that your door is not balanced. 3) release the door if the door closes or opens on its own after you release it that tells me for a fact the door is not balanced. If it “hovers” or “floats” in midair the garage door is fine. But we are the manufacture of the motor unit. Not the door. We can’t do anything from there aside of tell you to find a dealer.
I had a French guy on my first month of the job who was trying to prove me wrong and I told him that it was the door, he refused to believe me. I’m here to help. Not to get you off the phone. Any way. I proved to him that the motor was running the trolley back and forth just fine without the door attached and when the door is then attached you have the problem. He hung up.
Really!? You think I really care, I’ve been doing this long enough to hear reports from multiple dealers, costumers, and even owners of companies say that our service or product is better or lasts longer. So half the time I feel like I’m pulling a Bill Clinton saying “I know you’ll be back….”
Because the fact of the matter is (in all reality) we have millions of customers, if not for the opener itself but for our accessory’s and websites too.
We have locations all over the world, I’m in a secure job so your little complaint is not going to do crap to the market that we are already brining in.