Worth to read.. . Additional Issues: Has - Praise - Service Sent appropriate emmit" Dear Owner, Iwas at your store on Sept 10th at around ppm during lunch the.
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Worth to read.

Additional Issues:
Has - Praise - Service
Sent appropriate emmit"
Dear Owner,
Iwas at your store on Sept 10th at around ppm during lunch the. Iwas standing in line as one of your was
carving a gentlemen. I noticed that the man being served was blinded or at least partially blinded, As he turned away
after being served by your employee i noticed that he had dropped a bill on the ground. He kept walking because he
tgd not see that he had dropped it, AN older lady in front of he picked up the bill and instead of trialling the gentlemann that
the dropped it she put it in her purse. She as w all as every one also in the store knew that it w as dropped by the
i. ' t w hen he w as struggling to find his pocket and put his change away. Before i could say something to her
stut' employee stepped in. its politely asked her to give the we bill back to the young man w ho w as blind. She told your
i-; a. n' poolee that it w as her money and she dropped it Your employee asked her again to return the money to its rightful
3. .' nor. the declined to do so. its than asked her to leave the store as he would not serve sorta as disrespectful as
y.: itt. t.. t.. ta She got angry and began to aw ear at your . he stayed calmed and never gave her any attitude
f 'C. . . asked her to have the store again as itwould not serve he' ll she wouldn' t return the may to its rightful
r? . The older worried then left the store. w ith out returning the honey. it was new my turn to order, your employee
p, . itrite. . s that and greeted we may and apologized for the incident that had just taken place. I we him that he did the
r' t. ltitle. and that I saw the blind man drop the WE? and that it was not here. After i received my order iwent and sat
i (it( lobby. on the same side as the young man who dropped the money. Your than came into the lobby.
next mild have never expected. Your approached the young can and took out be wild.
one on behalf of Dairy Canaan wwould like to give you the that you happened to drop on the gnaw as
i., -iqhh. away counter. I real: -at that this is be you dropped because the Help t
I . . .. " have the some face veins? The gen began to thank your employee for when he with personal
1" wig bite can twee in shock by the generosity that your employee had, may he own out
i. 3' l' -title own inlet to we to the customer because some other lady decided to new that wasn' t here. its I
was lemma tweet up and asked for your name. hetero the that his none was Joey. So from swarm
your store andia cum of co iwould proudly his to say that Joey has forever sealed my fate as a Wit kiitti Ema
at - henna Dairy attach. Thank you for outstanding customer service and for and even been
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Views: 28852
Favorited: 46
Submitted: 09/16/2013
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What do you think? Give us your opinion. Anonymous comments allowed.
User avatar #7 - therockofshame (09/17/2013) [-]
This sto ry is nice and all, but the per son who wro te it put sp aces in rand om spots.
#37 to #7 - xzayviaaeyeres (09/17/2013) [-]
It seems like it was done on a typewriter
User avatar #8 to #7 - mrawesomepotato (09/17/2013) [-]
No he didn't, its the way the paper came out. I didn't have any trouble reading it.
#19 to #8 - anon (09/17/2013) [-]
Every w has a space after it, im too much of a grammarnazi to be able to read it.
#30 to #19 - anon (09/17/2013) [-]
You're not "too much of a grammar nazi," you're just an asshole. The spaces don't make it difficult to read whatsoever, and neither do the other mistakes.
User avatar #22 to #19 - minorian ONLINE (09/17/2013) [-]
Oh your too much off an grammarnazi you say
#34 - edgecutter ONLINE (09/17/2013) [-]
This is great and all... BUT DEAR LORD THE BAD KERNING!
User avatar #39 to #34 - thewhimsicalfox (09/17/2013) [-]
I've been wondering what you call that for years, thank you for putting a name to my suffering.
#3 - sweetwilliam (09/16/2013) [-]
Pretty cool done, but seems stupid that the employee didn't call the cops instead.

Even if older women have an advantage in disputes like this, stealing from a sight-impaired is lower than the low, and witnesses and so forth could have argued on behalf of the employee

Anyways, Bitch should have been clothslined into the nearest jailcell
User avatar #17 to #3 - toosexyforyou (09/17/2013) [-]
How would it look for DQ to call the cops on a customer that had stolen $20.
User avatar #42 to #17 - thegrimreaver (09/17/2013) [-]
So, you're saying that if someone walked off with a $2 blizzard without paying, they wouldn't call the cops?
User avatar #4 to #3 - darkseidrules ONLINE (09/16/2013) [-]
What's needed are more women who feel like kicking ass. I can't go rough a woman up for stealing from the blind because I'm a dude and it's improper, even is she is cunt. If another woman were to go out into the lot and "give her a talking to" (pronounced 'Bounce her head off the trunk.") then it would be fair game and the old bitch would learn what's what and the dude would get his cash back.
Ladies, Police your gender please.
User avatar #5 to #3 - Trollathon ONLINE (09/16/2013) [-]
a theft of 20 dollars?

lol, brah, unless it was armed or a good deal of money they won't do **** .
User avatar #32 to #5 - meganinja (09/17/2013) [-]
you do realize theft of $5 or more in cash is a felony, right?
User avatar #13 to #5 - thegrimreaver (09/17/2013) [-]
******** . Theft is theft. Okay, so maybe they might consider a small amount like a dollar frivolous, but their opinion doesn't matter, since steal is stealing, no matter the amount.
They'd also probably take it more seriously if they knew it was from a blind man.
User avatar #16 to #13 - toosexyforyou (09/17/2013) [-]
Grow up, dude. Not everything is all sunshine and rainbows in the real world.
User avatar #41 to #16 - thegrimreaver (09/17/2013) [-]
I'm talking about "sunshine and rainbows." I'm talking about the facts of life.
#23 - hallis (09/17/2013) [-]
Comment Picture
User avatar #35 - elcreepo (09/17/2013) [-]
I know quite a few people that would do this.

Some ex-criminals I know would even go after the lady, seeing the jail term as worth it.

For every bitch or self-righteous person who believes the world is theirs, there's another four who think that person should be given a firm kick.
User avatar #27 - hatmanfirst (09/17/2013) [-]
Wow. That's like 2-3 hours of work he did for free.
User avatar #9 - phantomprincess (09/17/2013) [-]
today on my lunch break, this guy in the wendy's parking lot was being a jack ass & almost hit me when he was trying to cut into the drive thru line. I was pretty mad until I pulled up & was told that he had paid for my food and told the cashier to tell me he was sorry. Faith in humanity restored.
#12 - xWolverinex (09/17/2013) [-]
I WISH I COULD THUMB THIS UP!!!
#25 to #12 - hsawryt (09/17/2013) [-]
repost something from 9gag, like the faggot you are; youll get 20 thumbs and you can stop complaining, like the faggot you are.
#28 - unclejessie (09/17/2013) [-]
Why does Dairy Queen get any credit at all for Joey's selfless act?
#31 to #28 - swiftshadow (09/17/2013) [-]
By showing life long loyalty to the company based on an act that one of the employees has performed, It brings the employee to the attention of head office and usually the person writing hopes it will help get the person recognized for their hard work.

At my work there is an email posted on the wall from customers who moved far away. They missed the service and specifically one server we have at our location. They emailed head office about all their memories and how much they miss being server by him and head office forwarded it to our location.
#36 to #31 - unclejessie (09/17/2013) [-]
Sure, he deserves all the recognition he got and more, but DQ had nothing to do with it, Its not like they trained him act this way or even promote this type of action, they in fact discourage it. DQ deserves no praise or blame for any of the events that took place in their restaurant and to praise them or reward DQ with praise and even lifelong patronage is misplaced appreciation.
#43 to #36 - swiftshadow (09/17/2013) [-]
I know what your saying here, the thing is that even though the customer awards praise to DQ in their letter, they only do so at the very end. The fact that they do so does not make the praise to the store genuine however.

From an owners point of view, an employee is only as good as what they can do for you. If they can't create happy customers and they can't do their jobs properly they are useless. Even though in this letter they praises the company, we do not know how they truly feel. This praise towards the company works as the best way to ensure the employee Joey is rewarded for the actions that he had taken by making it sound like they created such a positive experience in the mind of customers, that it created an association with the company itself therefore generating repeat business. In return this makes Joey look like a model employee and increases his chance for advancement.

It's not enough just to praise Joey to his bosses. The owners don't care that Joey is a good person because if his actions create an association between you and the store that will ensure repeat business it means nothing. Praising the store due to Joeys actions ensures the owners know Joey is generating business and therefor he is more likely to be recognized for these actions. The person who wrote this doesn't necessarily appreciate DQ but they know how to show their appreciate for Joey in the most effective way.

Sadly in business being a good person isn't enough. Results are what matter,
#44 to #43 - unclejessie (09/17/2013) [-]
I understand from a business pov to jump on that serendipity train and exploit Joey's actions in the name of "business". Thats not sleazy, its business.

Let DQ know how awesome he was, sure. I'm just saying, DQ receiving any credit and and even gaining a life long customer because of the actions of Joey is misplace appreciation. Joey's mistake was to say "on behalf of DQ...", It would be more appropriate if they, instead of spending 7 or 8 bucks at DQ, send it directly to Joey. It is, however, wildly inappropriate for DQ to allow the actions of Joey to be perceived as "on behalf of DQ".
#45 to #44 - swiftshadow (09/17/2013) [-]
I see what your saying. That was Joey's decision however. We don't know the entire story here either. The money could have come from the entire staff. It's entirely possible everyone on duty at that moment pitched a few dollars in a Joey delivered it, there for making it on behalf of the staff of DQ.

It could also be that he was trying not to offend the guy. You need to understand that people with disabilities sometimes get upset when other people treat them different or " take pity" on them. Now this guy being nearly blind would not be able to see who he is speaking If he were to walk up to the guy and say " you dropped $20 and an old woman stole it so here I'm giving you this $20 out of my own wallet" The guy could have easily been anger that someone was treating him that way because chances are it would not have happened it he were not nearly blind. At the same time, Joey could have just handed him the money and said " excuse me sir, you dropped this." gave the guy the money and gave no credit to DQ or took no credit for himself.

I understand your point of view completely here, however DQ not being a living entity didn't actually exploit anyone and management in this case did not either. All credit that the company got was due to the employee himself choosing to give it to the company, and because an associate was created with the other customer between the location they were at based on an experience they had.

Both good and Bad experiences create associations with places. the actions of the individuals who work at these places influence our opinions of the business even though the business is bigger than one person, that one person represents the entire business. If you have a bad experience at a place, you blame the place for the behavior of that employee so it makes sense that when an employee behaves in a manner such as this, people associate the company with it the same way.
#46 to #45 - unclejessie (09/17/2013) [-]
I would say that the management/ownership of that particular DQ is "DQ" but w/e.

I hear what you are saying, but my gripe is not with the "why". I'm not saying DQ should outright disavow any association to his actions. I'm saying when people read that letter, or hear this story they shouldn't get a warm and fuzzy about DQ.
#48 to #46 - swiftshadow (09/17/2013) [-]
I don't think most people do get all warm and fuzzy about DQ when reading that letter. I know for myself I read it as a guy named Joey who was working at a DQ went out of his way to ensure a blind man was taken care of when an older lady ( respect your elders they say) went ahead and ripped him off. I think the people who experienced it first hand may have created a positive association with DQ but I believe the majority of people who read the letter create a positive association with act portrayed by the individual in this story.
#49 to #48 - unclejessie (09/17/2013) [-]
The sky is blue.
#6 - TheGrapist (09/17/2013) [-]
Comment Picture
User avatar #50 - seiken (09/18/2013) [-]
You know - it is so nice to see these kind of e-mails. Being in the customer service industry myself and fielding many of the complaints, it is so refreshing to see a positive experience. There are many positives in the station where employees will go above and beyond, but that recognition is never received from the customer. However, if the littlest thing goes wrong, it can be blown out of proportion. Do some good - if you receive excellent customer service, please be kind to that person that's across the counter - it can be reciprocated 10 fold.
User avatar #18 - lyiat ONLINE (09/17/2013) [-]
It's a pity that corporate policy in most of these retail stores and fast food services would result in that employee getting fired for his good will.

*Five years experience in retail and food service
#20 to #18 - lordraine ONLINE (09/17/2013) [-]
I've worked those jobs before. I would have been fired at any one of them for doing that.
User avatar #21 to #20 - lyiat ONLINE (09/17/2013) [-]
There's a generic policy you can find at any major chain that states that any personal exchange from employees (or 'team members') to patrons is grounds for termination, as there are legal concerns wrapped in it.
#29 to #18 - unclejessie (09/17/2013) [-]
YOu can be fired from these types of jobs for just about anything. You serve at the whims of the employer.
User avatar #24 to #18 - yunoknow (09/17/2013) [-]
who cares about the loss of a meaningless part-time job when you're winning in life?
User avatar #47 to #24 - lyiat ONLINE (09/17/2013) [-]
This is obviously coming from someone who hasn't had to wonder if they get to eat tonight or not.
User avatar #33 to #24 - shunkahawolf (09/17/2013) [-]
you do when you cant make rent or the bills : (
#15 - anon (09/17/2013) [-]
im dyslexic and a read that all the way through that fella deserves a pay raise
#14 - samsius (09/17/2013) [-]
Did not read
-1
#11 - xmonke has deleted their comment [-]
#10 - gammajk (09/17/2013) [-]
>mfw my name is joey
There's not a lot of joeys in this world.
#26 to #10 - nimblewalrus (09/17/2013) [-]
There are plenty of joeys.
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