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User avatar #6064 - heavymetalhalberd (06/23/2012) [-]
Hello, I would like some help with my computer. I own an Acer Aspire laptop from 2009, and I have been having random bluescreen shutdowns at unexpected points while I browse the internet. After some research, I have concluded that the shutdowns are caused by a Microsoft Windows Kernel Power event ID 41 error. I also found some information on Microsoft's website that said something about debugging software. Here is the page with the software: msdn.microsoft.com/en-us/windows/hardware/gg463009

I do not know what I am supposed to do. I think I'm supposed to download one of those programs, but I'm not entirely sure which one. If someone knows how to handle debugging, I would greatly appreciate their help.
User avatar #6067 to #6064 - massi (06/23/2012) [-]
try this update "realtek audio driver" or support.microsoft.com/kb/2028504

Good luck
User avatar #6082 to #6067 - heavymetalhalberd (06/23/2012) [-]
Just out of curiosity, how will updating my audio driver help prevent this re-occurring error?
User avatar #6088 to #6084 - heavymetalhalberd (06/23/2012) [-]
I see it on the page--it's worth a try.
User avatar #6090 to #6088 - massi (06/23/2012) [-]
jaha okay give it a try!
User avatar #6100 to #6090 - heavymetalhalberd (06/23/2012) [-]
I tried to install it, but it said something about me not having the driver to support it. I installed a program to monitor my comp's internal temp., and if I run out of options, then I'll just have to take my computer in and have it looked at.
User avatar #6106 to #6100 - massi (06/23/2012) [-]
can your PC boot up and how long can it run without the blue screen?
User avatar #6116 to #6106 - heavymetalhalberd (06/23/2012) [-]
When it happens is totally random. The first time it happened was about 5 days ago, and then I had one earlier and again about 2 hours after that. Here's how it happens: my computer just goes from normal stuff to a random mini-blue screen surrounded by black. It says something about memory drop and I can see the word "critical." The screen stays there for about 5 seconds before it forces restart. When my computer restarts, there's a screen that asks how I'd like to start Windows (normally or via safe mode), so I pick normal. Then I log in, and eventually a window pops up that tells me about the unexpected shutdown and asks if I want Windows to solve the problem, and I click so it does. But then nothing really happens. No windows pop up letting me know why it happened or anything. I go into Event Viewer, and it details the problem of the shutdowns. And I think it has something to do with BugcheckCode, whatever that is.
User avatar #6117 to #6116 - massi (06/23/2012) [-]
Next time save the CODE ID or text from windows popup after bluescreen. I can take a look on it with TeamViewer ?
User avatar #6119 to #6117 - heavymetalhalberd (06/23/2012) [-]
What's TeamViewer?
User avatar #6122 to #6119 - massi (06/23/2012) [-]
Simple "remote control"
User avatar #6123 to #6122 - heavymetalhalberd (06/23/2012) [-]
Where's it located?
User avatar #6126 to #6123 - massi (06/23/2012) [-]
ohh haha okay, it is not standard on PC!

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