The Worst Customer Ever.
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The Worst Customer Ever

So this story comes last out of the first batch because
people assumed it was going to be worth saving for last.
This takes place under the same company as the
douchebad story, but under a different franchise at a
different location. By this point I had to move back closer
to home for family reasons and could only manage to get a
half sales/ half tech job with the local franchise. Before the
change of stores I was promoted to a management
position so this half assed job was a step down.
The local people were usually good but as the area is full
of bogans (white trash), when they got mad they got
ballistic. This story starts with me filling in for the main tech
while he was off sick
shtanding at the tech counter
braging customer comes up, slaps a noinch monitor in its
box on the counter
gno he wasn' t robbing us, he wanted a refund
gguy has to be on a whole bunch of drugs
knever seen him before but he ism happy to see me
ask for his invoice
ffirst thing I notice is the note details on his invoice
Display model, some scratches and superficial damage,
customer is aware"
monitor sold to him for , it was under cost
ait’ s only a week old, if its cactus he gets his money back
ggo to open the box
forces the box shut with his hand
Alt works fine idiot, its scratched up. I asked for a new
ioffer to get the salesman who sold him the monitor
ttoo late, salesman saw the angry customer and
starts to swear at me again
him I can' t refund it, there' s nothing wrong with it and
he knew what he was buying
ait’ s at this point that I notice that his daughter is standing
there timidly scared by what is going down
yhe starts to tell me to "hurry the **** up and refund the
bby this point in my career I pretty much refuse to talk to
any customer that swears at me
Sir, Id be happy to come to some sort of arrangement
but you’ re going to have to talk to me nicely, If you don' t
stop swearing at me Fm not going to respond to you"
you' ll respond when I ******* tell you to"
asside his invoice back towards him then just stand there
in silence looking right at him
tthe awkward silence starts to get too much for him and
he steps back, clenches his fist and jaw
The ***** your problem man, just give me my money"
mmore awkward silence.
don' t treat me like this infront of my daughter man she
doesn' t need to see this"
him I agree whole heartedly and ask him again to
calm down
don' t tell me what to ******* do"
go completely silent again, stick my hands in my pocket
and just give him an "l don' t give a **** " kind of look.
silence finally tips him over the edge
don' t stare at me like that, that' s a threat and if you’ re
gonna threaten me we can take it outside, III ****** beat
the **** out of you"
finally crack the ***** , tell him to **** himself and say Ill
be back with the store owner
about five levels of management and walk into the
boss' office
Boss, there' s an irate drugged up customer out there
who wants a refund, he just threatened to take me outside
for a fight, if you don' t sort this Fm doing it."
gguy looks big enough to smash me but id get the
afternoon off work
bby this point Fm shaking with anger myself.
aboss laughs at it and heads out
This boss was an oldschool guy, been in the business a
long time. Had been spoken down to by every customer
possible and never backed down from a single threat. But
always finds a solution.
aboss doesn' t stand behind the counter, instead he goes
and stands face to face with the rage machine
gguy gets all up in the bosses face.
aboss puts his hand up and says "step back, lower your
voice, and talk to me in a normal tone"
tthe guy recognises the lack of fear in the boss and
seems to calm down
the boss he is calling the Consumer Affairs line and
reporting the store
pulls his mobile phone out, flicks through it and
finds a number
yhere you go, give them a call. But for legitimate claims it
costs to lodge the case
calls the customers bluff.
shaniac decides to change to topic off Consumer Affairs
and back onto me
this piece of **** threatened mel"
did you threaten him Trips?"
the boss I refused to talk to him because of his
language and he took my silence as a threat
aboss says to the customer "how is that a threat? Are you
scared of silence?"
aadd "maybe that' s why he is so loud”
bset the customer off again.
By this point several customers have stopped to watch.
Most of the staff have backed away, except for the cashier
who is a few meters away and can' t go anywhere
aout of the blue the boss agrees to give the customer a
store credit, under certain conditions
yhe can' t spend it today and has to go home and calm
we ism allowed to talk to anyone but the boss for the
oonce that money is spent instore again he is banned from
the store
we agrees but he is still pissed
shigure Fm off the hook and won' t have deal with him
aboss hands me the paperwork
Trips will fill out your instore credit paperwork for you,
have a nice day"
aas soon as the boss is out of sight the raging asshole
starts going off worse than before, but quieter
battle axe of a woman printing photos nearby steps
tthis lady looks like she' s gonna punch on
you could breed emotion, this woman was born from
stubborn and mentally unstable
sshe pushes the angry guy on the chest
shut your mouth will you? I shouldn' t have to hear your
******** while Fm printing my photos. These people are
good people and don' t need it either. And how dare you
act like that infront of your daughter"
angry guy is stunned,
Am stunned
eyes start to water, she can' t handle the stress
sure if a full blown fight is about to take place
think the lady would win though
aanother moment of silence, this the guy looks more
scared than angry.
what paperwork We done so far and quickly tell the
guy to come with me to the checkout to finalise the store
the lady thanks and give her an appreciative nod
Fm at the counter filling out the last few pieces of
info I lean forward to write on the counter
gguy gets right up into my ear, inches away from me
astards poking me with his finger
hope you like living on centerlink (welfare) cause Fm
telling all my friends not to shop here, this place will go
broke and you and all your cunt little friends will lose their
is now full blown crying and shaking
continues his rant, keeps poking me
sir don' t touch me"
sir I said keep your hand off me"
A try to block out as much as I can,
aif I get this done he is gone, I can go have a coffee, take
a **** , and try to calm myself down
karma is real, this guy should have ball cancer any
minute now.
tthen he says something and I just snapped
we shoved me a little harder than before
me " you’ re lucky III go easy on you when I flog
you after work"
my fists on the counter
back n lets out a little squeal
gget right up in the customers face with his invoice in my
ppoint to his details on the invoice
yhis name, phone number, and his address
The difference between me and you? is I know where
YOU live"
his invoice from my hand, grabs his daughter
and takes off
istant there in silence for a while, raging, shaking, not
sure if my legs work
xsaberman snaps me back to consciousness
hoey **** bro, that was nuts"
lady from before is holding the cashier against her
giant bosom for comfort
sshe seems to have relaxed back to a gentle sob
ttell the salesman I' m havin a break and head to the
I quit about two weeks later over a minor
disagreement with the boss, told him Ijust didn' t want to
work in retail or IT or anywhere with customers anymore,
specially not for a **** wage. I still don' t know exactly why
that guy came in so angry straight off the bat, maybe he
thought that would move things along faster, maybe he was
jacked up on coke or something. I kept that asshole' s
address and still know it now (four years later) but after a
few weeks decided that burning his house down, or
unzipping his couch cushions and taking a dump inside the
covers probably wasn' t worth the risk. Either way after a
little while offa ended up working for myself, howl choose
my customers, take on whatever kind of work I want, and
don' t have to put up with anyone' s **** . I guess I have that
prolapsed asshole to thank for making me step out of a ****
This is the last of the five stories that I offered to tell but
there will be others.
HI probably tell everyone the incident that stopped me
searching through peoples dirty folders next, bring it back to
funny, cause this clearly wasn' t
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Views: 115005
Favorited: 395
Submitted: 01/23/2014
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What do you think? Give us your opinion. Anonymous comments allowed.
User avatar #259 - tripscausedthis ONLINE (01/23/2014) [+] (10 replies)
stickied by tripscausedthis
#2 - zombiejew (01/23/2014) [+] (53 replies)
I feel i'm the only one who doesn't like these
I feel i'm the only one who doesn't like these
User avatar #5 to #2 - tripscausedthis ONLINE (01/23/2014) [-]
nope. Heaps of people don't like them. probably like 50+ negative comments per content. But thanks for your honesty
#44 - johnthemate (01/23/2014) [+] (8 replies)
the best part of the story is this moment right here.
#25 - betta (01/23/2014) [-]
The whole time, I thought something like this was going to happen.
#58 - sasha (01/23/2014) [+] (5 replies)
>Mfw story time is over
>Mfw story time is over
User avatar #23 - somebee (01/23/2014) [+] (4 replies)
>I know where you live

****** A, 10/10 would schadenfreude again
User avatar #231 - tripscausedthis ONLINE (01/23/2014) [+] (9 replies)
It's been a long day and I'm ******* shattered right now, but if I can find it in me to boil the kettle and make some coffee you joyous ************* will find out why I don't look through customers personal stuff anymore.
#39 - locoargentine (01/23/2014) [-]
I lost my 			****		 right here   
>if karma is real, this guy should have ball cancer any minute now
I lost my **** right here
>if karma is real, this guy should have ball cancer any minute now
#18 - lordofarms (01/23/2014) [-]
Thanks for another great story, Mr.Trips
#68 - mattdoggy (01/23/2014) [+] (2 replies)
You are doing Gods work OP, may your future careers speed you to calmer paths   
 i know what it's like being in retail and dealing with those things (i can't call them people)
You are doing Gods work OP, may your future careers speed you to calmer paths
i know what it's like being in retail and dealing with those things (i can't call them people)
#73 - lionti (01/23/2014) [-]
Oh my god, why am I shaking? this didn't even happen to me...
Oh my god, why am I shaking? this didn't even happen to me...
#91 - gentlememe (01/23/2014) [+] (33 replies)
Post his address OP
Post his address OP
#162 - baconbiscuits (01/23/2014) [+] (8 replies)
I work in an emergency room at the front desk when you first walk in. My job is relations and "first respondent" in helping emergencies. This was the day I nearly quit.

>Start 7am shift to an empty waiting room except for 1 old lady
>I spoke with her for a while and she was sweet as could be
>Werthers in the purse kinda sweet
>3 hours later woman comes rushing in looking super pissed
>Rushes to back doors and jerks on them
>Ask "Can I help you, ma'am?"
>She doesn't like that
>"Open the ******* doors!"
>Nay says I. Never seen this bitch before, she could be about to Columbine the place.
>"Who are you looking for?"
>She goes off saying she "knows" he's' back there, etc and I "will open the doors"
>I don't. She doesn't like that either. Begins swearing so filthily it makes me look like I use Orbit.
>"Ma'am, you don't have to be rude to me. I'm trying to help you."
>I thought she had already lost her **** . No. NOW: she lost her **** ...
#166 to #162 - baconbiscuits (01/23/2014) [-]
>She rushes to my desk and slams her hands on it getting in my face
>Nurses, registration, janitors all watching **** storm ensue
>"I only asked who you were loo-"
>By this point the nursing supervisor from down the hall heard and had arrived asking what was wrong
>Lady goes off about how I harassed her, gave her attitude, cussed her out, and essentially reversed the rolls and victimized herself
>I stood there in silence as did all who witnessed
>Lady demands I be dealt with right now and she's not leaving til I'm fired
>Supervisor manages to lead her away assuring I'd be "dealt with."
>However, she immediately started more **** with an entire floor of nurses because she didn't like the food
>Apparently she got so bad they escorted her out, wooooooot

The part that pissed me off most was they catered to her. She acted like that and nothing was said to her, she was allowed to behave in such a manner. I was red and shaking with anger after the ordeal to the point the ER staff thought I was going to have a heart attack. However, the Werthers grandma came up to me, looked me square in the eyes, and hugged me. I cried like a bitch. Not because of the situation, but because after witnessing what I consider to be a terrible act of human behavior, I could turn around to one I'll never forget.

"I've only known you for 3 hours and I can tell you that nothing she said about you is at all true. You are wonderful." And she gave me a Werthers. Gotta love grandmas.

#338 - skydiving (01/23/2014) [+] (1 reply)
Never work in tech... ever.
#131 - heeveejeevees (01/23/2014) [+] (4 replies)
if you still have their address, you can send them 			****		 every week.
if you still have their address, you can send them **** every week.
#402 - comeherekids (01/24/2014) [-]
Nothing's gonna beat this line.
#67 - puredeliciousness (01/23/2014) [-]
These stories...
User avatar #223 - jinxbomb (01/23/2014) [-]
>taking a dump inside the couch cushions

that's ******* genius
#43 - monkeybrains ONLINE (01/23/2014) [-]
That I know where you live even just in text sounds intimidating as 			****		.
That I know where you live even just in text sounds intimidating as **** .
#59 - bunkerman (01/23/2014) [-]
Seriously though, I'm loving these. You're my one sub on this site. Kudos to you.
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